Refund and exchange policy
Sales are held at a distance regulated by Spanish law in this area.
Elrocio.es has its social place inSan Juan street1 29005. Malaga
Elrocio.com headquarters is located inMalaga,Spain. Our reference currency is the euro, but the shop online is available in euros, US dollars and pound sterlines. If you live in the USA or in another country that does not belong to the EU you can purchase in dollars. Prices are exactly the same and the price variation is due to the exchange rate.
If you want to change currency, you can press on the top of the right of the screen.
The charge on your credit card will always be in euros as a basic reference, even if on the customer’s account it will always appear in its currency. However, in the case of customers that are not from the EU it can appear a little variation (in favor of the customer or in favor of the seller) by oscillation of the exchange rate at the time of loading the amount in his own. This variation generally will be only a few cents.
Elrocio.com is in english, spanish and french with identical catalog. If you want to change the language you can press on the top of the right of the screen.
Method of payment
You can choose between credit card, Paypal, bank transfer or delivery cash
Credit card: Elrocio.com allows payment by Visa card, MasterCard. There is no minimum purchase to pay by credit card.
Transfer: As soon as we have got the notice transfer we will send the order. Please do not forget to mention your name, surname and your order number while doing
Data for the bank transfer
Name: Jorge Pérez Martín
Bank: La Caixa
Address: Plaza trinidad 1, Malaga. Spain
SWIFT Code: CAIXESBBXXX
Account number: ES14 2100 2471 1202 1026 0651
Paypal: If you are already registered on Paypal, you can purchase with this kind of payment.
Your product is paid on your credit card once you have got it.
Artisanal product order: In the case of ordering an artisanal product handmade, such as dancing shoes and others, the order is paid in advance. In all moment you will be informed of the delivery of your order through the web site and also by email.
Refund and Exchange Policy
There is a 14 day period to return your product starting after the reception of the order. www.elrocio.es will exchange your product or manage your refund after you communicate with our customer service representative by pone on + (34) 697 586 903. This step is necessary on any exchange or refund reasons. Our office timetable is 09.00 to 18.00 Monday to Friday - Spain time.
The address to return your product is:
Calle Carreterías 27, Local Bajo
29008 - Málaga
1. Please remember to attach a letter with your order number, your full name and the reason why you are returning the product.
2. Please assure that the original package and product is not damaged.
RETURNING REASONS AND FEES:
Please find below the reasons allowed for returning the product:
• The product is damaged or defective:
Once elrocio.es has received back the product and verify the problem, a new product with identical description will be resent to you and we will assume all delivery costs. In the case you would like a different product, you will be responsible for both return and new delivery expenses.
• The product, by mistake is not the one you have ordered:
Then elrocio.es will assume all return and new delivery fees. We will request the collection to your address and you will return the product and packaging in the same condition as received.
• Personalised product and custom made products
Any custom made product or personalised product (made to special size, colour, with name…) will not qualify for return or refund – Act 45 - 7/1996 of 15 January Retail Law Act.
Cancellations are not allowed after you have confirmed the order.
Please understand that all products that are custom made under the customers personal choice and elrocio.es will follow the measurements and instructions sent by the client.
Elrocio.es will not refund or exchange any product until we have received the product and package in perfect condition in our warehouse. The refund price will be the same as the original indicated product price.